vip99 FAQ — Simple Answers to
Your Questions

If a match is officially declared a no-result due to rain, an unfit pitch, or any other reason, vip99 generally voids that bet and the full stake is returned to your account. However, for accumulator bets, the voided event is removed from the selections and the remaining selections are settled as normal. Check the Terms & Conditions page for specific rules.

In an accumulator bet, you combine the outcomes of multiple matches into one bet. The odds of each selection are multiplied together, which means the potential payout can be much higher. However, if any one selection is wrong, you lose the entire bet. At vip99 you can build an accumulator with 2 or more selections. Any international event, such as a Bangladesh vs India match, can be included — just check the list of available events before placing your bet.

Yes, vip99 offers betting on a range of international cricket events including BPL, T20 World Cup, IPL, and ICC tournaments. Bangladesh Tigers matches are covered with special attention. Go to the Cricket section to see available matches and markets, and check your bet slip while logged in.

The most popular cricket betting markets at vip99 include Match Winner (which team will win), Toss Winner, Top Batsman, Time of First Wicket, Over/Under Runs, and Live In-Play Betting. For example, in a Bangladesh vs India match you can bet not just on the result, but also on the winning margin.

vip99 settles bets promptly after the official match result is announced. Winnings are added to your account balance right away. After that, if you submit a withdrawal request, the funds generally arrive within 30 minutes to 3 hours. If you have any issue with settlement, contact support directly.

At vip99 you can bet on football and kabaddi alongside cricket, as well as several other sports. Markets are also available for FIFA tournaments and international football leagues. Log in and browse the Sports section to see which sports are currently available.

vip99 offers two support channels — 24/7 live chat and email support. You can get immediate help through live chat, and for more complex matters you can write in detail via email. Email address: [email protected]. No phone number or other channels are currently provided.

vip99's support team works seven days a week, twenty-four hours a day. You can reach them on live chat at any time — day or night — according to Bangladesh Standard Time (BST, UTC+6), and a support representative will assist you. Emails are also answered as quickly as possible.

Before contacting support, have your account username, registered email or phone number, a detailed description of the issue, and — where applicable — a transaction ID or screenshot ready. This helps the support team resolve your issue quickly and accurately.

vip99's support team provides assistance in both Bengali and English. This option is in place with Bangladeshi players in mind, so that language is never a barrier. If you send a message in Bengali on live chat, the support representative will reply in Bengali.

A few common causes of login problems are: an incorrect username or password, Caps Lock being on, or an outdated browser cache. First, try resetting your password. If the problem continues, contact vip99 live chat support and provide your registered email or phone number — you will get a quick resolution.

To create a new account you need an active mobile number or email address, a strong password, and a unique username. Please note that registration at vip99 is only for people aged 21 and above. Only one account per device or household is permitted.

After logging in, you can update details such as your name, email, or phone number from the Account Settings or Profile section. Some changes may require identity verification. If you are unable to make the change yourself, email the support team at [email protected] and attach the required documents.

On the login page, click the "Forgot your password?" option. Enter your registered email or phone number and a reset link or OTP will be sent to you. Use it to set a new password. Your password should be at least 8 characters long, and combining numbers and special characters makes it more secure.

At vip99, a username must generally be 6–20 characters long, may only use English letters, numbers, and underscores, and must be unique. For your password, use at least 8 characters — a strong password combining uppercase letters, lowercase letters, numbers, and special characters is best for security.

The minimum deposit amount at vip99 is ৳300 for any payment method. This minimum applies to bKash, Nagad, Rocket, Upay, and bank transfer alike. With this deposit you will have access to the welcome bonus and all games.

You can deposit money at vip99 using five payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, you can send via major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank. The minimum deposit amount is the same across all methods — ৳300.

To deposit via Nagad, log in to vip99 and go to the Cashier or Deposit section. Select Nagad, enter the amount (minimum ৳300), and follow the payment instructions. Complete the payment through the Nagad app or USSD code. After a successful transaction, the deposited amount is generally added to your account quickly.

vip99 does not charge any extra fee for deposits made via bKash. However, bKash's own Send Money or payment fees may apply depending on bKash's own policy. Check the fee details in the bKash app before making a deposit.

Sometimes a deposit can take a little time to appear due to network delays. Wait a few minutes after payment and refresh the page. If the money still hasn't appeared after 15–20 minutes, contact vip99 live chat or [email protected] with a screenshot or transaction ID of the payment.

The minimum withdrawal amount at vip99 is ৳500. Once a withdrawal request is approved, the funds generally reach your bKash, Nagad, Rocket, Upay, or bank account within 30 minutes to 3 hours. Bank transfers may sometimes take a little longer due to the bank's own processing time.