vip99 Responsible Gaming
Gaming should be a source of enjoyment, not stress. vip99 is committed to ensuring a safe and healthy gaming experience for you.
For players aged 21 and over only
You must be 21 years of age or older to open an account at vip99 and to take part in any game or betting activity. Registration by minors is strictly prohibited. Documentation proving your age may be requested during identity verification.
Gaming for Fun, Not Addiction
Online gaming is a great form of entertainment for millions of people. However, in some cases it can get out of control. vip99 believes that responsible gaming is not just a policy — it is a genuine commitment to every one of our members.
When you play at vip99, you can be sure that a reliable platform is by your side. We offer you deposit limits, temporary breaks, and full breaks when needed — so you always stay in control.
- Gaming is always for entertainment — it should not be treated as a reliable source of income
- Never spend more than you can afford
- Avoid placing more bets in an attempt to recover losses
- Take regular breaks and spend time on other activities
- Do not play when you are emotional or under the influence of alcohol
- Always prioritise spending time with family and friends
Tools to Keep You in Control
vip99 gives you full control over your gaming experience. The tools below can be activated at any time through the support team.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately. Lowering a limit applies instantly; increasing one requires a set waiting period to ensure the decision is well considered.
Time-Out
Temporarily close your account for a set period — from 24 hours up to several weeks. During this time you will not be able to log in or place bets, but once the period ends your account will be reactivated automatically.
Self-Exclusion
Exclude yourself completely for a longer-term break. During self-exclusion no promotional messages will be sent and access to your account will be blocked. This is the most effective remedy for gaming addiction.
Loss Limit
Set a cap on how much you can lose within a given period. When you reach the limit you will be notified automatically and further betting will be stopped.
Reality Check
While you are playing, a message will appear at regular intervals showing the duration of your session and your spending. This helps keep you aware of your gaming activity.
Support Team
Our support team is available 24/7 for any concerns or issues. Assistance in both Bengali and English is available via live chat or by email at [email protected].
Stay Safe in Just Three Steps
Contact Support
Open live chat or send an email to [email protected]. Our team will walk you through the entire process in Bengali.
Choose a Duration
Let us know how long you want to take a break. All options are available to you — from a short-term time-out to a long-term self-exclusion.
Receive Confirmation
Once your request has been processed you will receive a confirmation message. When the exclusion is active, all promotional communications will stop.
How to Recognise a Problem
Gaming addiction develops gradually and many people do not notice it at first. If you see any of the signs below in yourself or someone close to you, seek help.
Remember — a gaming problem is not a sign of weakness. It is a behavioural health issue that can be overcome with the right support. vip99 is here for you.
- You are spending more and more time and money on gaming and cannot stop
- You are placing larger bets to try to recover losses
- You are withdrawing from family, friends, or work
- You are taking on debt or lying to cover gaming expenses
- You feel restless, irritable, or angry when you cannot play
- You have tried to stop gaming repeatedly but keep failing
- You are using gaming as a way to escape stress or anxiety
Plan Your Budget Smartly
Deposit and Withdrawal Limits
The minimum deposit at vip99 is ৳300 and the minimum withdrawal is ৳500. Start with small amounts and always stay within a set budget. Never play with money you need for essential expenses.
Fast Withdrawals
Withdrawal requests at vip99 are generally processed within 30 minutes to 3 hours. Withdraw your funds easily via bKash, Nagad, Rocket, Upay, or bank transfer. Your winnings are never held back.
Smart Gaming Tips
Before you start playing, ask yourself: "How much am I prepared to lose?" — that amount is your budget. Be happy if you win, but do not play with the aim of winning. Think of gaming as entertainment, the same way you pay for a cinema ticket — you do not expect to get that money back.
Need Help? We Are Here
Contact us for any concerns about gaming
Get help in Bengali and English via direct chat 24/7. Log in and click the chat icon.
[email protected] — write to us with the details of any issue.
Your communications are completely confidential and secured with SSL encryption.
Questions About Responsible Gaming
Enjoy Responsibly
Start today for a safe and enjoyable gaming experience at vip99. Visit our FAQ page for any questions.