vip99's Privacy Policy
Our complete and transparent position on how your personal information is collected, used, and protected is described here.
Introduction & Scope
About This Policy
vip99 is a safe and reliable online gaming platform. We take the privacy of our users seriously. This privacy policy ("Policy") explains how vip99 collects, uses, stores, and where applicable shares your personal information with third parties.
When you use vip99's website, mobile platform, or any of our services, the terms of this policy apply to you. By using the platform, you will be considered to have agreed to this policy. We therefore ask that you read this document carefully.
This policy has been specifically prepared for users in Bangladesh and has been developed in accordance with local established practices and international data protection standards.
The Information We Collect
2.1 Information You Provide Directly
When you create an account on vip99, log in, or contact us, you voluntarily provide the following information:
- Full name and date of birth
- Email address
- Password (stored in encrypted form)
- Mobile number
- Identity verification documents (where applicable)
- Payment information (bKash, Nagad, Rocket, Upay, or bank account)
2.2 Automatically Collected Information
When you use our platform, some information may be collected automatically, such as:
- IP address and device identifiers
- Browser type and version
- Operating system
- Page visits and navigation data
- Session duration and gaming activity
- Cookies and similar tracking technologies
2.3 Information of Minors
vip99 is for users aged 21 and over only. We do not knowingly collect personal information of any minor. If a minor's information enters our system by mistake, steps will be taken to delete it immediately.
Purpose of Using Your Information
Why We Use Your Information
vip99 uses your personal information for the following purposes:
- Account management: To create, verify, and keep your account secure.
- Service delivery: For gaming services, transaction processing, and distributing rewards.
- Identity verification: To prevent fraud and ensure account security.
- Customer support: To resolve your issues and provide assistance.
- Communication: To send important updates, security alerts, and information.
- Service improvement: To improve platform quality and user experience.
- Regulatory compliance: To comply with applicable laws and regulations.
We will never use your information for unethical purposes or against your interests. Every use of information at vip99 is directed toward improving the quality of service for you.
Cookies & Tracking Technologies
Essential Cookies
These cookies are essential for the basic functioning of the platform. Without them, login, security verification, and completing transactions are not possible. These cookies cannot be disabled.
Analytics Cookies
These cookies help us understand how users are using the platform. We use this information to improve our services. You can manage these through your browser settings.
Preference Cookies
These cookies remember your preferences — such as language selection and display settings. They make your experience more personal and convenient.
Managing Cookies
You can change your cookie preferences from your browser settings. However, please note that disabling essential cookies may cause some vip99 services to not work properly. Detailed instructions for changing cookie settings are available in the "Help" section of most browsers.
Information Sharing & Disclosure
When Information Is Shared
vip99 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Service providers: With trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, and security — only the information necessary to provide the service.
- Legal obligations: Information may be disclosed to comply with court orders, government authority requests, or applicable laws.
- Fraud prevention: When cooperation with relevant authorities is required to investigate fraud or unlawful activity.
- With your consent: Information may be shared for purposes other than those stated if you give your explicit consent.
In all cases we ensure that the receiving party follows appropriate security measures and maintains the protection of your information.
Data Protection & Security
SSL Encryption
All data exchanged between you and our servers on vip99 is protected through SSL (Secure Sockets Layer) encryption. This ensures that your personal and financial information cannot fall into the hands of third parties.
Secure Storage
Your information is stored on secure, encrypted servers. Passwords are never stored in plain form — they are kept only in hashed and salted format. Multi-layered security measures are in place to prevent unauthorized access.
Access Control
Access to your information is restricted to authorized staff only. Every access is logged and regularly audited. Staff can only access the information necessary for carrying out their responsibilities.
Security Monitoring
Our security team monitors systems around the clock. Any suspicious activity is identified immediately and the necessary steps are taken. Regular security assessments are conducted.
Your Rights as a User
Your Right to Control Your Information
As a user of vip99, you have the following rights:
- Right to access: You have the right to know what information we hold about you and to receive a copy.
- Right to rectification: You have the right to request correction of any inaccuracies in your information.
- Right to erasure: In certain circumstances you may request that your personal information be deleted. However, due to legal obligations some information may need to be retained for a specified period.
- Right to restrict processing: In certain circumstances you may request that the processing of your information be limited.
- Right to portability: You may request your information in a structured, readable format.
- Right to object: You may object to certain processing of your information.
To exercise these rights, contact us at [email protected]. We will respond to your request as quickly as possible.
Data Retention Period
How Long Information Is Kept
vip99 retains your personal information only for as long as it is necessary. The retention period depends on the type and purpose of the information:
- Account information: Retained for the entire period your account is active. Even after an account is closed, some information may be retained for a specified period due to legal requirements.
- Transaction records: Financial transaction records may be retained for an extended period in accordance with legal obligations.
- Cookie data: Session cookies are deleted when the browser is closed. Persistent cookies remain active for a set period.
- Communication records: Customer service communications may be retained for a specified period even after an issue is resolved.
When the need to retain information has ended, we securely delete it or anonymize it so that you can no longer be identified.
Third-Party Services
External Service Providers
vip99 uses various third-party services — such as game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, etc.) and payment processing services. These providers have their own privacy policies that apply to their services.
We verify the privacy standards of our partners and only work with trusted providers. However, vip99 is not directly responsible for third-party privacy policies.
When using payment methods — bKash, Nagad, Rocket, Upay, or bank transfer — the relevant service provider's own policy will apply at the time the transaction is completed.
Policy Changes & Updates
How Changes Will Be Communicated
vip99 may revise this privacy policy from time to time. When significant changes are made to the policy, we will notify you in the following ways:
- By posting a notice on this page stating the date of the latest update.
- By sending a notification to your registered email.
- Via a notification when you log in to the platform.
Continuing to use the platform after an update will be considered your acceptance of the new policy. We therefore ask that you visit this page regularly.
Contact Us
Our support team is always ready to handle any questions, concerns, or requests related to exercising your rights under this privacy policy.
Contact by Email
Send any privacy-related requests to:
[email protected]
Live Chat Support
Live chat support in Bengali and English is available 7 days a week, 24 hours a day.